No Refund and Return Policy
Effective Date: 01.01.2023
Thank you for choosing our products. To ensure clarity, we have outlined our refund and return policy below.
No Refund and Return Policy for Specific Products
Certain special products are non-refundable and non-returnable. These products are clearly marked as such on their respective product pages. Once purchased, these items cannot be returned or refunded under any circumstances.
Exceptions for Limited Returns
- For some special products, we have a 3 day return policy.
- The product was received damaged or defective.
- The product delivered is incorrect or does not match the order details.
- To initiate such a request, you must contact us within the specified 3-4 day period and provide proof (e.g., images of the product, packaging, or other necessary details).
Products Not Covered by the No-Refund Policy
- Products not categorized under the “No Refund and Return” policy are eligible for returns or refunds as per our standard return policy.
How to Initiate a Claim
- If you believe you are eligible for a return or refund for the limited scenarios above, please follow these steps:
- Contact our customer service team at Info@engineerplus.in
- Provide your order number and supporting documentation (photos, receipts, etc.).
- Ensure the request is submitted within 3-4 days of receiving the product.
Final Decision
All claims will be reviewed by our team, and the decision to accept or deny a return/refund request will be final.
Once the refund request is approved , the refunded amount would be processed and credited to the original mode of payment within 5 business days.
The delivery time for the products will be taking around 4-7 business days.
We encourage customers to review product descriptions carefully before purchase. For further queries, please contact our support team at 1800-891-2230 / info@engineerplus.in